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How does scheduling work for calls?

Last updated 27 October 2026

When you create a call study, you set the times you’re available. Each participant you invite picks one of those times, so there are no calendars to match and no links to send.

Both of you get reminders before the session. Calls happen inside myUsersInsight from a link, on phone or laptop, with nothing to install.

Should I run a call or a task test?Calls to dig into why; task tests to watch people use your product on their own.How do I write a good screener?Ask about behaviour, not opinions, and don’t give away the right answer.What happens if someone doesn’t show up or leaves early?No-show: you pay nothing. Ended early: paid for the minutes you talked.

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How does scheduling work for calls?

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