Setting up and running studies
Calls, task tests, screeners, scheduling and what happens on the day.
Should I run a call or a task test?Calls to dig into why; task tests to watch people use your product on their own.How do I write a good screener?Ask about behaviour, not opinions, and don’t give away the right answer.How does scheduling work for calls?You set when you’re free. Invited participants pick a time.What happens if someone doesn’t show up or leaves early?No-show: you pay nothing. Ended early: paid for the minutes you talked.Why is my study paused?It ran out of funds. Add funds and it resumes straight away.
Last updated 27 October 2026
Can’t find your answer?
A person on our team reads every message.