What are you looking for?

/ For researchers · Setting up and running studies

What happens if someone doesn’t show up or leaves early?

Last updated 27 October 2026

We see who joined and for how long, so there’s nothing to mark after the call.

  • The participant doesn’t show: you pay nothing, and they get a strike.
  • The call ends early: they’re paid for the minutes you talked. Calls under 10 minutes aren’t paid.
  • You don’t join: the participant still gets the full reward.
  • The call runs to its booked end: paid in full.

Money that wasn’t used comes back to you when the study ends.

Can’t find your answer?

A person on our team reads every message.

Contact us