Where can I see what I’ve paid, and get a receipt?

Open Billing in the top bar. At the top it shows anything that needs you: a study paused for funds (Add funds) or a mobile money payment waiting for you to approve (Pay another way if the prompt didn’t come). Under that are your totals for the period you pick in the Period menu (Today, This week, This month, Last 30 days, This year, All time and more, or Custom range to pick the days on a calendar): charged, refunded, your cost, and what was paid out to participants.

The Statement lists every payment, every time you added funds and every refund, newest first, by month. Use All, Payments, Top-ups or Refunds to see one kind. Open a line to see its parts: the study budget, the service charge, and what came from your startup fund or referral credit. A paid line has Download receipt (PDF), which opens the receipt with your browser’s Save as PDF. Download CSV saves what you’re looking at for your books.

Money in live studies shows, for each live study, what’s been paid out, what’s set aside for booked sessions and what’s free, with paused studies first.

A refund shows where it went back to and its receipt number. Studies published before real payments started on 2 November 2026 are listed at the bottom as published free. A checkout you didn’t finish isn’t listed, because nothing was taken.