Do you track what I do in the app?

To find the steps people get stuck on, we record which page you open (with study, session and link codes removed), error messages shown to you (with numbers and emails removed), your country, the kind of device and its system (such as Android or iPhone), and how you first arrived, such as from a search engine or an invite link.

On a few key steps we also keep a masked replay: where you clicked, scrolled and paused, so we can see what confuses people. It’s not a video. Everything you type, your name, amounts, photos and camera video are hidden in your browser before anything is sent. It covers signing up, applying to a study and joining a call up to the moment you’re in it, never the call itself, your settings or Earnings. We delete replays after 30 days.

It uses no cookies and stores nothing on your device. Only the myUsersInsight team sees it, and we delete it after 13 months, or when you delete your account. If your browser sends Global Privacy Control or Do Not Track, we don’t record anything.