/ For participants · Account and privacy
I can’t log in. What do I do?
Last updated 12 November 2026
- Signed up with Google: on the log-in page choose I take part, then tap Continue with Google. There’s no password to type.
- Never confirmed your email: log in with your email and password, then tap Send a new link. Only the newest link works.
- An email link says it has expired: each link works once. Log in, or ask for a new one.
- Forgot your password: tap Forgot password? under the password and we email you a link. You can ask for another after a minute; the page counts down. If the link has expired, the page says so and sends a new one. After you save a new password you’re logged in.
- The page says “This account is blocked”: our team blocked it for going against the terms. We emailed you why. If you think it’s a mistake, write to hello@myusersinsight.com.