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Something isn’t working during a study. What do I do?

Last updated 27 October 2026

Open the session from My studies and choose Report a problem, or choose “I had a technical problem” if a task test stops working.

Once every 30 days, a technical problem won’t count as a strike.

How do I find studies?Studies that match your profile appear in Studies for you.What happens after I apply?The researcher reads your answers and decides who to invite.What’s the difference between a call and a task test?A call is live with the researcher; a task test you do on your own.

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