Can I reject a survey response?

Open the study and go to Responses. Each response shows its answers and any flags. Press Accept and pay now, or Reject and choose why. The participant sees the reason.

A rejected response isn't paid: the money goes back to your study budget and its spot opens for someone else. It also counts as a strike for that participant, so reject only answers you can't use. The participant is told either way, by email and in Notifications, with your reason if you reject.

You can reject up to 1 in 5 of a study's spots (at least 1). Responses shows how many you have left. Past that, email hello@myusersinsight.com and we'll look at the response with you.

If you do nothing, the response is paid automatically 24 hours after it's sent. After that it can't be rejected.

Once you reject a response, its answers are hidden from you: you didn't pay for them, so they aren't in Summary, Findings or Download CSV. We keep them only in case the participant disputes the rejection.

Summary adds up every response you haven't rejected, and Download CSV gives you all of them in a spreadsheet.