Do you track what I do in the app?

To find the steps people get stuck on, we record which page you open (with study, session and link codes removed), error messages shown to you (with numbers and emails removed), your country, the kind of device and its system (such as Android or iPhone), and how you first arrived, such as from a search engine or an invite link.

We also note which tools you use (drafting a study with AI, starting a study from a document or Google Form, the AI help with screener questions, voice typing, Ask your data, and saving findings as a PDF or PowerPoint file), so we can see which ones help and which to improve or remove. We record that you used the tool, when and for which study, never what you typed, said, asked or uploaded.

On a few key steps we also keep a masked replay: where you clicked, scrolled and paused, so we can see what confuses people. It’s not a video. Everything you type, your name, amounts, photos and camera video are hidden in your browser before anything is sent. It covers creating and paying for a study and signing up, never your settings, Billing or a call. We delete replays after 30 days.

It uses no cookies and stores nothing on your device. Only the myUsersInsight team sees it, and we delete it after 13 months, or when you delete your account. If your browser sends Global Privacy Control or Do Not Track, we don’t record anything.