Why is my payout waiting?

A payout waits when:

• the team still has its 24 hours after the session to raise a problem,
• you added or changed your mobile money number in the last 24 hours,
• the team reported the session, until our team decides, or
• your number is also on another account. We pay one account per number, so the payout waits until we’ve checked which account is yours.

In Earnings, press Needs a look above Payments (or See why under Next payment) to see the payouts that are waiting. Each one says why. If something still looks wrong, open the payment and choose “Something’s wrong with my payment”.