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How do I report a problem with a participant?

Last updated 27 October 2026

Open the session and report the problem within 24 hours of it ending. The participant’s payment is held while we look into it, and we decide within 3 working days.

If we lower the payment after a report, the difference is refunded to you.

Who are myUsersInsight’s participants?Everyday people aged 18 and over who live in Ghana or Nigeria.Can I choose who takes part?Yes. Set demographics, add a screener, then pick who to invite.How long does it take to recruit participants?Usually hours. Niche audiences can take a few days.

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How do I report a problem with a participant?

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