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My payment looks wrong. What do I do?

Last updated 27 October 2026

Open Earnings, find the payment and choose “Something’s wrong with my payment”. We may hold the payment while we check it, and we’ll tell you what we decide.

How and when do I get paid?To your mobile money after the session.What if the session ends early or the researcher doesn’t show?Researcher no-show: full reward. Ended early: paid by the minute.How do I change my mobile money number?In Account settings.

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My payment looks wrong. What do I do?

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