Terms of service for participants

These terms apply when you use myUsersInsight (“the platform”) to take part in studies. If you don’t agree with them, please don’t use the platform. Our Privacy policy explains how we handle your information.

• You must be at least 18 years old.
• You must give accurate, complete information and follow the laws that apply to you.
• For now, you must live in Ghana.

• One email address is one account, as either a participant or a researcher. Don’t create more than one account for yourself.
• Keep your information up to date and your password to yourself. You are responsible for what happens in your account.
• Tell us straight away at hello@myusersinsight.com if you think someone else is using your account.

• Taking part is voluntary. You can skip any study or stop a session, and it never counts against you to say no.
• Finish your profile before you apply: researchers use it to choose who takes part. Answer screeners honestly. Applying doesn’t guarantee a place; researchers choose who to invite. Your answers give a fit score that only the team sees: a high score doesn’t promise an invite, and a low one doesn’t stop the team inviting you. Some tests and surveys let people whose answers fit everything the team is looking for start straight away.
• Once you book a session, turn up or cancel in the app. The app shows each study’s attendance and reliability rules; missing sessions without notice can pause your account for a while.
• Each study is taken on a phone, a laptop or desktop computer with a webcam, or either. You only see studies for the devices in your profile, so keep it accurate, and take part on the device the study asks for.
• Follow the instructions the researcher gives for their study.
• In a survey, read each question and answer honestly. We check every response automatically, and the research team can reject one within 24 hours of it being sent if it’s rushed, random or misses the attention check. A rejected response isn’t paid and counts as a strike, which only our team can remove. If you think a rejection was unfair, use “Something’s wrong with my payment”.
• Recording starts only after you agree on the consent screen. If you don’t agree, don’t join that session.
• Keep what a researcher shows you in a session confidential, unless they say otherwise.

• Early access: our team sends your pay by hand, to the mobile money number on your profile, within 2 working days after it is due. Earnings shows each payment as on its way until it’s sent. We’ll tell you when payouts become automatic.
• Each study shows its reward before you apply. The researcher sets it, never below our standard rate, and pays it to us when they publish the study.
• You never pay to take part, and no fee comes out of your reward.
• We pay you to the mobile money number on your profile after the session, on the timing the app shows, so the team has time to raise a problem. How much you get for a session that ends early or that you miss follows the rules shown in the app.
• One account per person, and one account per mobile money number. A number another account already uses can’t be added, and we don’t pay two accounts to the same number: payouts wait until our team has checked which account is yours. Payments earned through extra accounts aren’t paid.
• To change a saved mobile money number, you confirm it with a code we email you, and we email you again once it has changed. For your safety, nothing is paid to a number for 24 hours after you first add it or change it.
• A call that runs to its booked end is paid in full. A call that ends before then, whether you leave or the researcher ends it, is paid for your minutes in it, and a call under 10 minutes isn’t paid. If the researcher is late, the time you waited from the booked start counts too. A dropped connection counts only when our call provider confirms it. If the researcher doesn’t join and you do, you’re paid in full. If neither of you joins, the session isn’t paid and doesn’t count against you. You count as joined once you’re in the call, before its booked end: joining after the end doesn’t count.
• In a task test you’re paid for each step you finish, timed by our server: each paid step needs at least 30 seconds, so a test rushed through faster than that is paid for fewer steps. A quick test is paid in full once at least half its time has passed and your screen recording reached us; finished sooner, or with no recording, it’s paid for your minutes in it, and under 10 minutes isn’t paid.
• A survey is paid in full once you’ve answered every question and the research team accepts it, or 24 hours after you send it if they don’t reject it first. A survey you leave unfinished isn’t paid.
• If something is wrong with a payment, use “Something’s wrong with my payment” in Earnings. We may hold a payment while we check it.
• You are responsible for any tax on what you earn.

• You get an invite link to share with friends who want to take part in studies.
• You earn GHS 2 for each friend who joins through your link and is paid for their first study. When your 10th friend in a year earns you a reward, you also get a GHS 10 bonus.
• There’s no limit on how many friends you invite or how many earn you a reward.
• Your friend has to open your link and sign up within 30 days. An account that already existed doesn’t count, and you can’t invite yourself.
• A friend doesn’t count if you and they have ever had the same phone number or mobile money number, or if you added your mobile money number only after their first payment. Rewards are earned and sent only once your mobile money number has been on your profile for 30 days. We can undo an invite that breaks these rules; rewards from it that haven’t been sent are cancelled, and you see why in your invites list. If these checks turn down a real friend, contact us and our team can allow it.
• Our team sends your invite rewards to the mobile money number on your profile, by hand, once they add up to GHS 10 or 90 days after the oldest one was earned.

• Be respectful and professional with researchers and our team.
• Don’t break the law, harass anyone, or share content that is hateful, sexual or harmful.
• Don’t try to get paid without really taking part, or game screeners or attendance.
• Don’t try to break, overload or get around the security of the platform.

We may pause, block or close an account that breaks these terms, and hold payments while we look into a problem. We’ll tell you why unless the law stops us. A blocked account can’t log in until we unblock it; we email you when we block or unblock it.

If we block your account, you leave any session you had booked that hasn’t started (the team is told the spot is free) and your open applications are withdrawn. Pay you already earned is still sent.

You can stop taking part at any time and delete your account in Account settings once no session is booked and no payout is still on its way. We delete it 3 days later, and you can keep it by logging in before then. You can also ask us at hello@myusersinsight.com. Payments already due to you are still paid.

We work to keep myUsersInsight running and your information safe, but we can’t promise the platform will always be available or free of mistakes. As far as the law allows, we aren’t responsible for indirect losses, and our total responsibility to you is limited to what we paid you in the three months before the problem. Nothing in these terms takes away rights you have by law.

If we change these terms in a way that matters, we’ll tell you in the app or by email before the change applies. Using the platform after that means you accept the new terms.

These terms are governed by the laws of Ghana. If we disagree, we’ll first try to settle it by talking, then through mediation, before either of us goes to the courts of Ghana.

Questions about these terms: email hello@myusersinsight.com.